Acies Group switch their IT outsourcing partner to Polymorph

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Polymorph provide an all-inclusive 'worry free' IT support service to Acies Group

Challenge

Acies Group with offices in Runcorn, Edinburgh and London are a respected independent consultancy with over 30 years of experience in commercial property across all sectors. Acies were supported by another IT supplier until meeting with Polymorph at a marketing event held at The Heath Business and Technology Park which is also Polymorph’s head office.

Polymorph’s marketing event was to promote local IT Support and outsourcing, offering free IT health checks to all businesses located at The Heath. Acies was one of many businesses who took advantage of this free offer.

After the IT health check it was found that there were some underlying issues that needed urgent attention. An IT Health Check report was produced highlighting the issues and recommendations for Acies to look into. Some of the remedial work was carried out by their existing supplier but Acies ultimately decided to part with them and switch to Polymorph for IT support.

Solution

Three months into the relationship and Acies continue to be thrilled by Polymorph’s IT support provision and they provide regular 5* feedback on issue resolution and monthly reports.

Result

The results speak for themselves following some extremely positive feedback from Acies:

“Very happy with how the service is going. The staff we have dealt with so far have been helpful, informative and very courteous. The response times have been excellent!”

“Very happy with the service levels and knowledge of the Polymorph team in dealing with our queries”

Polymorph provide an all-inclusive 'worry free' service to Acies dealing with everything from desktop support and server infrastructure, LAN / WAN / wireless and VPN connectivity, pro-active server checks and monitoring, right through to liaison with 3rd parties for specialised applications, warranty renewals, asset auditing and even IT equipment procurement. Polymorph also provide upgrade advice and IT road mapping for Acies so there are no surprises when planning and budgeting for future requirements.

Polymorph are now currently looking at migrating Acies Group to Microsoft Office 365 to provide a resilient collaboration platform including email which has the benefit of saving costs and time maintaining their own servers.

Client

Acies is a proactive property and construction consultancy, dedicated to providing innovative design and management solutions, working throughout the UK and worldwide.

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Very happy with how the service is going. The staff we have dealt with have been helpful, informative and very courteous. The response times have been excellent!