Polymorph provide full service offering to rapidly-expanding company

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Clearlink HR make use of Polymorph’s full range of services, including IT Managed Services and support, brand development and print design.

Challenge

Clearlink HR is a relatively young business which deals with all aspects of Human Resources. “I started the business from home in March 2014 before moving to a small office nearby at The Heath Business and Technical Park, Runcorn in 2016,” said Catherine Lockett – Managing Director & Portfolio HR Director, Clearlink HR. “The company is expanding rapidly so we needed a bigger office and more comprehensive IT than we had before, with a corporate look and feel for our clients as well as assurance around data security.”

Clearlink HR initially relocated to The Heath with BT Business but the set-up was not satisfactory. “Support from BT was minimal, hard to contact and customer service was poor,” added Catherine. After meeting Managing Director, Stephen Harris, Clearlink HR chose Polymorph, also based at The Heath, to cover all aspects of their core IT and shape it to better fit their business. “We didn’t know exactly what we wanted until we met Steve,” said Catherine. “He was great, impressive, really knowledgeable and gave us lots of options and advice, such as using Microsoft Azure which is more scalable, fail safe and an easier solution to manage as opposed to an on-site server.

Solution

Polymorph had the right IT support and creative design skills necessary to get Clearlink HR up and running into their new offices and implemented the following services:

  • A cost-effective way for staff to be able to gain access to Microsoft Office.
  • A resilient business class email solution using Microsoft Office 365 accessible via laptops and mobiles.
  • Office 365 Business Premium including a full copy of Microsoft Office suite, Outlook for email, Skype for Business and SharePoint services.
  • To communicate in real time and share files easily with each other using Microsoft Azure.
  • A new logo accompanied by a new colour palette, which Clearlink HR feel are now bolder and more eye-catching.
  • Printed materials using the new branding on signage, stationery, flyers and pull-up banners. Along with a suite of electronic logos and stationery templates.

Result

Discussions with Polymorph had taken place to determine how the logo could be refreshed, building on Clearlink HR’s existing brand and colours. The results were spot on.

“The new branding is fantastic, we love it” said Angela Goggin, Business Manager. “It’s often difficult to create branding that’s tangible,” added Catherine. “So many firms out there that just didn’t understand but Polymorph were fantastic and were able to provide everything we wanted.”

Polymorph now also spec Clearlink HR’s hardware providing a complete IT solution backed by industry standard SLAs and ticket logging via Polymorph’s Client Portal, which they feel is an excellent support call monitoring system, easy to use and a great benefit of the service. “Response times are brilliant” says Angela, “when you log a ticket someone gets back to you very quickly.”

“I have worked closely with many IT companies and there has been no-one as good as Polymorph. Everyone is so friendly, super professional and it feels like they are an extension of our own team. I wouldn’t hesitate in recommending Polymorph. It’s an added bonus we are so close too,” Catherine Lockett - Managing Director & Portfolio HR Director, Clearlink HR.

“Polymorph have been brilliant every step of the way and really know their stuff! They just get on with it and get things sorted. We feel like we know them all,” Angela Goggin, Business Manager.

Client

Clearlink HR help clients with HR support based on their needs. They have a versatile team and work at HR Director, HR Consultant, HR Business Partner and HR Assistant levels.

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I have worked closely with many IT companies and there has been no-one as good as Polymorph. Everyone is so friendly, super professional and it feels like they are an extension of our own team. I wouldn’t hesitate in recommending Polymorph.
Catherine Lockett, Managing Director & Portfolio HR Director
Clearlink HR