HelpDeskPro

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The number one ITIL based Service Desk solution for Lotus Notes.

HelpDeskPro

Comprehensively designed for corporate use, but with a pricing model to suit both large and small enterprises. HelpDeskPro offers a proven help desk system which fully exploits this collaborative technology.

HelpDeskPro is proving to be the system of choice for organisations managing in excess of 10,000 calls per month down to organisations taking only two or three calls per day.

If you’re looking for a system that is easy to use but delivers on features, helping you conform to ITIL best practice and standards then HelpDeskPro should be in your shortlist.

HelpDeskPro modules include; Incidents & Requests Management, Problem Management, Change Management, Knowledge Base, Caller and Technician Web Portal, Reporting (which includes real-time statistics and word integration) and more.

HelpDeskPro has been validated with the Ready for IBM Software status and supports Domino 8.5.x and Sametime 8.0.x.

Service Desk

A cost-effective, easy to use, multi functional service desk management solution that can manage calls and tasks within many service orientated situations.

The product is a single 'all encompassing' database which makes it easy to use, simple to administer and can be installed and ready for use in a matter of minutes.

The key features with the product include:

  • Management, End User and ‘Resolver’ dashboards
  • Logging and assignment of service requests
  • Task management and tracking
  • Reference Library
  • Email Management
  • Customer list management (optional use of Domino Directory)
  • Optional Asset management

Service Desk can be used to support a variety of business support functions including IT, Human Resource (HR) and Customer Services.

For larger organisations, multiple instances of Service Desk can be deployed and 'global' reporting is available in a separate Notes application which provides a single view of all the service desks in use.

Facilities Management

A powerful comprehensive suite of Facilities Management tools which maximise the operational efficiency of a wide range of asset, building and service activities. Extensive range of user-configurable options enabling customised workflows and web custom forms to be applied, in order to suit a broad range of business processes.

The key features with the product include:

  • Engineer Management
  • Asset Management
  • Locations and Diagram Management
  • Contract Management
  • Engineer Job Printing Management
  • Help Desk Call Logging via Email or a Web Portal
  • Labour and Parts Management
  • Reference Library
  • Extensive Reporting Capabilities

The product is a single 'all encompassing' database which makes it easy to use, simple to administer and can be installed and ready for use in a matter of minutes.

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We would recommend HelpDeskPro to any organisation that wants to improve its IT support processes.
Mark Calleran
The Salvation Army HQ