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| Customer support from a single Notes database
Designed specifically for the Lotus Notes/Domino platform, Service Desk provides a cost effective, easy to use, multi functional service desk management solution that can be used to manage calls and tasks within many service orientated situations.
The key features with the product include:
- Management, End User and ‘Resolver’ Dashboards
- Logging and assignment of service requests
- Task management & tracking
- Reference Library
- EMail Management
- Customer list management (optional use of NAB)
- Optional Asset management
The product is a single ‘all encompassing’ database which makes it easy to use, simple to administer and can be installed and ready for use in a matter of minutes.
Service Desk can be used to support a variety of business support functions including:
- IT
- Facilities Management
- Human Resource (HR)
- Customer Services
...and so on.
For larger organisations, multiple instances of Service Desk can be deployed and 'global' reporting available in a separate Notes application which provies a single view of all the service desks in use.
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